Frequently Asked Questions
What should I bring if my dog is staying overnight?
We recommend bringing your own food, since some dogs get upset tummies when there's a change in their diet. We have our own bedding we can use, but you're welcome to bring your own! Feel free to bring toys, treats, or chew bones for your pup to enjoy during their stay! We prefer using our own stainless steel bowls, that way your bowls don't get broken or lost!
What if my dog takes medication?
No worries! Our staff is trained on how to administer all kinds of medications - from drops and ointments, to pills and injections! Just make sure we know the name of the medication and/or what it's for, and give us detailed instructions on how to administer!
Can I bring lunch for my dog while they're at daycare?
Of course! If you would like your dog to eat lunch while they're here for the day, you may bring it with you when your drop them off and it will be given to them at noon.
Do the dogs play all day long?
We do have a rest period in the middle of the day, from noon to 2 PM. This is when all dogs go into a private room. At this time is when the dogs eat their lunch, and some dogs take a much needed nap! This is also the time when our staff takes their lunches and cleans our play areas.
What if I forget my dog's food or don't want to bring my own?
That's ok! We have food here that we can give your pup at an additional charge of $1/meal!
Can my dog get grooming services while they're there for boarding or daycare?
Absolutely! Just let us know when you make your reservation or when you drop off and we can get your pup cleaned up! Our grooming schedule can get full quickly, so it's best to check in advance!
What times can I drop my dog off? When can I pick them up?
For boarding, you can drop off and pick up at any time during our business hours.
For daycare, you can drop off any time during business hours but must pick up that same day before close.
For grooming, our drop off times are between 8 - 9 AM, but you can drop off as early as open if you need to. We will call you when your pup is finished being groomed, which is usually in the early afternoon.
What happens if I'm running late to pick up my dog?
Make sure you contact us as soon as you can to let us know you're running behind! A staff member may stay up to 15 minutes after close to assist you, in addition to a $5 late fee.
If you'll be more than 15 minutes late, please let us know so that we can set up your dog to stay overnight and you may pick them up the following day.